Situation: goods arrive, get ticked off and disappear onto the shelves — without anyone looking at them. The result is predictable: a scratch, wrong size or defect is only noticed when the end customer calls. And then you've lost not just the product, but a bit of your reputation too.
The Quality app: checks at the right moment
Install the Quality app via Apps. With it, you build in control points (Quality Control Points) at exactly the places where it matters: on receipt, during manufacturing or before delivery. The item can only move on once an employee has set the check to Pass.
Creating a control point
- Go to Quality → Quality Control → Control Points and click New.
- Choose the product or product category — for example all 'Electronic components'.
- Choose the operation: Receipts, Manufacturing or Deliveries.
- Choose the type of check: a simple Instructions ('check packaging for transport damage'), a Measure with tolerance (for example 99.5–100.5 mm), or Take a Picture as evidence.
- Optionally set up sampling: an importer of light fittings doesn't need to open every box; one in ten is often enough.
When things go wrong: Quality Alerts
If a check fails, you create a Quality Alert with a single click. It lands on a kanban board with the quality manager, complete with photo, lot number and supplier. Your buyer immediately has a file in hand for the conversation with that supplier — 'third time this month' is a stronger argument with evidence attached.
Praktische tip
Don't start by checking everything — it becomes a box-ticking exercise and nobody really looks any more. Pick the three product groups with the most complaints or returns and build tight checks for those. After three months, measure whether complaints are falling. Need help setting up a workable quality process in Odoo? Contact DAADit Group.
Situation: goods arrive, get ticked off and disappear into the racks — without anyone looking at them. The result is predictable: a scratch, wrong size or defect only surfaces when the end customer calls. And then you lose not just the product, but a bit of reputation too.
The Quality app: checks at the right moment
Install the Quality app via Apps. It lets you build Quality Control Points at exactly the places where it matters: at receipt, during manufacturing, or before delivery. The item can only move on once an employee has set the check to Pass.
Creating a control point
- Go to Quality → Quality Control → Control Points and click New.
- Choose the product or product category — for example all 'Electronic components'.
- Choose the operation: Receipts, Manufacturing or Delivery Orders.
- Choose the check type: a simple Instructions check ('inspect packaging for transport damage'), a Measure with tolerance (say 99.5–100.5 mm), or Take a Picture as evidence.
- Optionally set a sampling rate: an importer of light fittings does not need to open every box — one in ten is often enough.
When things go wrong: Quality Alerts
If a check fails, one click creates a Quality Alert. It lands on a kanban board with the quality manager, complete with photo, lot number and vendor. Your buyer instantly has a file for the conversation with that supplier — 'third time this month' is a much stronger argument with evidence attached.
Practical tip
Do not start by checking everything — it becomes box-ticking and nobody really looks anymore. Pick the three product groups with the most complaints or returns and build tight checks for those. Measure after three months whether complaints drop. Need help setting up a workable quality process in Odoo? Contact DAADit Group.